Should I make backups of my Bluenote data?
Yes, you should. We frequently get contacted by users who have lost their data due to water spills, errors, and even a cat walking over their keyboard. Cloud Sync is a good way to backup your data, as well as keeping a backup on your desktop or USB drive. All backup and sync data is encrypted, so you don't have to worry about it, even if it falls into the wrong hands.
I can't remember my password.
Due to the encryption used in Bluenote, we cannot recover your password for you. However, you can reset Bluenote by typing your password wrong three times and then answering the riddle. The answer is music.
I downloaded the demo and then bought Bluenote from the Mac App Store. How do I transfer my data?
This is due to the way Apple restricts stored data for Mac App Store apps. To transfer your data, simply export a backup from the Bluenote demo and import it into the full version you downloaded from the Mac App Store. Keep in mind that both Bluenote apps need to be using the same password for your backup to be decrypted properly. If you bought Bluenote from outside the App Store you shouldn't be experiencing this problem.
When I open Bluenote, I get a password screen but can't do anything. What gives?
Please make sure you have the latest version of Safari installed, as Bluenote relies on some Safari components to function properly. If the problem persists, please email us.
What is the "Bluenote Backup" folder in my Documents directory?
For your data's safety, Bluenote makes encrypted copies of your data and restores it in case of accidental data loss. We strongly urge you not to modify or delete this directory, as it can prove invaluable in the future. The data contained in it is safely encrypted.
When I try to use Cloud Sync, nothing happens/Bluenote gets stuck at "Syncing".
The first time you try to use Bluenote Cloud Sync on a Mac, Bluenote will ask you to authorize your Dropbox account. After authorizing, you must click the sync button again to begin the process. If this is your first ever time syncing, please make sure to click the sync up button (the cloud with the upwards arrow) to store your data. This should create a file named Sync.bluenote in your Dropbox folder.
I de-authorized Bluenote Cloud Sync from my Dropbox account then re-authorized it. Now it won't work.
You need to manually reset the Cloud Sync authorization keys on your Macs. To do this:
- Open Keychain Access (located in /Applications/Utilities/)
- Search for "Bluenote" and delete the "application password" item that matches.